Reference

Privacy Policy for Your indoroyal Account

Your account data, payment receipts from DANA, OVO, GoPay and QRIS, and cookie choices are covered here before you open an account.

Account data scopeCookie choicesPayment receipt careRequest paths
indoroyal Privacy Policy for Your indoroyal Account
CONTACT ROUTES

Ask Us About Your Privacy Rights

Fast contact matters when the question involves your personal data, not a general lobby issue. We keep privacy requests on named routes so your message reaches the team that can check account records, payment receipts, cookies, and retention status. Please do not send wallet passwords or full identity images in open chat. We will tell you which account step is needed after we locate your profile.

Team online

Live chat

Start live chat from the account menu between 10:00 and 22:00 WIB. We ask you to confirm your username and recent payment rail, such as DANA or QRIS, before discussing personal data.

Email privacy desk

Send privacy requests to [email protected] with your registered phone number and the change you want. We reply from the same domain so you can separate our answer from unrelated messages.

Account help form

Use the help form after login when your request involves wallet records or game rounds. The logged-in route lets us match your account without asking for extra screenshots first.

ACCOUNT CARE

Cookie, Security, and Data Handling Steps

Privacy works only when the account flow is clear. We separate data used for login, wallet checks, game round records, and service messages, then limit who can view each record.

Account setup data

During account setup, we collect username, phone number, email, password, IP address, and device markers. That lets us verify sign-in, send account messages, and reduce duplicate or unsafe access attempts.

Payment rail records

DANA, OVO, GoPay, and QRIS checks store transaction IDs, amount, time, and status. We do not ask for your wallet password, and our team should not request one in chat.

Cookie controls

On Android Chrome, go to Settings > Site settings > Cookies to change browser choices. Our cookie banner records consent for the device you use, so changing phones may ask you again.

Game round records

Aviator, Wolf Gold, Super Bingo, and Fishing God create round IDs, stake records, timestamps, and device markers. We use those records to answer disputes, detect access issues, and explain wallet changes.

Retention windows

We keep account and payment records for operational, legal, and dispute needs, then limit access when they are no longer needed. Local law can require certain records to remain longer than a normal account request.

Correction requests

If your phone number, email, or name is wrong, contact us before you deposit again. We may ask for an account step, such as recent login time, to avoid changing the wrong profile.

Privacy Answers Before You Join

These answers focus on the privacy questions we receive most often from Indonesian customers checking the policy before account setup. If your question includes payment receipts, device access, or account correction, give us enough detail to identify your profile safely. We will not discuss personal data until the account check is complete.

We collect account details such as username, phone number, email, password, IP address, device markers, wallet activity, payment receipt references, and game round records. We use them for account access, service messages, payment checks, and legal duties.

We share only the payment data needed to process, verify, or resolve a transaction with the relevant payment rail or service partner. We do not ask for wallet passwords, PINs, or unrelated personal documents through chat.

Contact live chat, the logged-in help form, or [email protected] with your registered phone number and the exact field to change. We may ask for a recent login time or payment rail to confirm ownership.

You can request deletion or reduced access to personal data, but some records may need to remain for payment, security, dispute, or legal reasons. We will explain which records can be removed after checking your account.

Cookies help keep you signed in, remember consent choices, and protect sessions. On Android Chrome, open Settings > Site settings > Cookies to adjust browser choices. Changing device or browser can create a new consent prompt.

Only staff handling accounts, payments, security, or legal requests can access the records needed for their task. Internal access is logged so unusual viewing can be checked by our manager team.

Access depends on your location and local law, and it is available only where local law permits. If rules require closure or extra checks, we may keep limited records for audit, payment, or dispute handling.